Each of our wallpapers is crafted to order, printed especially for your space with exceptional care. As such, all digital wallpapers, including bespoke, personalised, or custom-measured designs, are non-returnable.
While we’re unable to offer exchanges, our Londinium team is always here to help you choose the perfect design for your home.
All orders placed under our Trade account are subject to a no-returns policy.
Damages and issues
In the rare event that your wallpaper arrives with a fault, please contact us within 14 days of delivery and include clear photographs so we can assess the issue and, where agreed, arrange a replacement.
Refunds
We will notify you once we’ve received and inspected your photos of damaged goods and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@houseoflondinium.co.uk
Cancellations
Due to the wallpapers being made to order, cancellations are subject to processing times. Cancellations of orders must be made within 24 hours of placing the order. Please email us at info@houseoflondinium.co.uk to cancel your order.
